Unable to create removal order due to authenticity complaint

Account Health Product Authenticity
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Amazon closed our listing because of a claim that the product is not authentic and we are unable to create a removal order.

Is there a chance to get it back or is the case lost?

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If you can’t prove authenticity because you are doing RA and you don’t have acceptable invoices to prove the supply chain (or they are actually fake, eg from Alibaba), I believe that Amazon will never allow removal of such items. What they do with them is another matter.

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As @AmazonUKForumRefugee says, there are no ways how to get your FBA inventory back following an authenticity or Intellectual Property Rights Infringement Complaint and failure to provide invoices.

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4

Thank you but they cannot just take my items without payment?

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Share the last notification

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Amazon Anti-Counterfeiting Policy

Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and disposal of inventory in our possession.

Not a chance. You inventory will be disposed of, and any funds in your account will not be paid, because they were acquired by selling counterfeit products. They also may take legal action.

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7

I agree with @FunkyMonkey. Amazon is very strict on this. A few months ago I had a Customer Product Condition Complaint. There was no actual complaint received, it just appeared one day and Amazon asked for invoices without a request for a Plan of Action.

I just deleted the listing since I didn’t have any active FBA offers on that specific marketplace. However, the inventory become reserved on a different marketplace with active FBA stock. So, eventually I had to provide invoices to get the stock unblocked. In the meantime, Amazon kept sending warning e-mails informing me that the stock would get destroyed without appealing.

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I’ve heard of some people that say they couldn’t get Amazon to accept receipts, but only invoices. I’ve also heard some people that don’t believe RA receipts are within Amazons policies. What I know for a fact though, is that our company has sold RA products for going on 8 years.

Have we had ip complaints- yes. Have we had inauthenticity claims-absolutely. Have we supplied receipts from stores like TJ Maxx, Ross, Marshalls, Wal-Mart, etc…? 100% YES.

I’m one to go off of my personal experience, and as long as you follow these guidelines you’ll win a lot more than lose. By the way, if Amazon rejects your proof, just submit it again. I know many sellers that re submit several times until Amazon accepts it. For years people have talked about being able to get this to work for them, including us.

  1. annotate the receipts VERY clear by circling the code on the receipt that matches the store tag. even highlighting the line can help.(we use Dropbox for receipts and product pics. it has a scan feature and we make sure to scan&take a pic of the receipt. sometimes it can be useful to have both depending on how amazon is requesting info)

  2. have a pic with the store tag and UPC tag together

  3. pics of all sides of the product(unfolded if apparel)

  4. show pics of ingredients and manufacturer info if applicable

  5. make sure you show clear pics, and all pics should be real-world images

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All solved, thank you!

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You’re very welcome! Happy selling!!

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