Hello all, wonder if any one has any advice. We have received 7 suspected IP violations (one product, 7 size variants of said product). Upon inspection the Brand is incorrectly set up on the products, I do not know if this was done upon creation or if someone has amended this.
I spoke to someone regarding removing the violations and they said I needed to fix the listing with the correct brand before I can appeal the violations and have them removed. As the listings have been flagged, Amazon have removed the content from them. When I try to edit them I cannot save them amendments. When I go through seller support and fill in the form for them to do it I get a message saying it cannot be done as the listing is inactive.
I have messaged seller support but, as you can imagine, I have been given the run around, asking me to follow the steps I have already done, or that I need to set up a new ASIN if the brand is different, failing to understand I need to fix these listings to remove the violation.
Does any one have any experience with this and what steps to take to get it resolved? I feel a perpetual cycle of getting no where with seller support for 180 days before they drop off.