Request Transfer on Statement View

The request transfer (of funds) button has stopped working on our statement view page. I had been using it every few days but now it doesn’t respond. Any ideas anyone?

I’m sorry to hear that you’re experiencing issues with the transfer button on your statement view page. Here are a few possible reasons and solutions you can try:

  1. Browser or device issue: Try accessing the statement view page from a different browser or device to see if the issue persists. Sometimes, clearing the cache and cookies of your current browser can also resolve such problems.
  2. Internet connectivity: Ensure that you have a stable internet connection. A weak or intermittent connection can cause issues with the functionality of web pages. Try restarting your modem/router or connecting to a different network.
  3. JavaScript or plugin conflicts: The transfer button might rely on JavaScript or require certain browser plugins. Make sure you have JavaScript enabled in your browser settings, and check if any browser extensions or plugins are interfering with the functionality. Try disabling them one by one to identify the culprit.
  4. Contact customer support: If the issue continues, it’s best to reach out to the customer support team of the platform or service you’re using. They can provide specific assistance based on the system you’re using and troubleshoot the problem further.

Remember to provide them with details such as the browser you’re using, any error messages you see, and any recent changes or updates you’ve made to your system. This information can help them pinpoint the issue more effectively and provide a resolution.

Please note that these are general suggestions, and the specific solution may vary depending on the platform or service you’re using.