a few years ago I used the same internet as another amazon seller which I did not know was not a good idea
her account was deactivated and know Amazon is saying my account is related to hers
KIKA please help us
If Amazon is saying your account is related to another seller’s deactivated account due to using the same internet connection, you can address this by following these steps:
Submit documents proving that your business is independent of the deactivated account. This could include:
- Business registration documents.
- Utility bills showing separate addresses.
- Bank statements or invoices tied to your business.
Highlight that your product catalog, business model, and selling history are completely distinct from the other seller’s. This can help demonstrate that you are not operating under the same entity.
Point out that any shared internet usage was unintentional and circumstantial, not a sign of collusion or related activity. Mention if the internet use was from a shared workspace or similar situation.
Amazon often makes connections between accounts based on IP addresses, but if you can show that this connection was accidental and unrelated to your selling practices, you have a strong case for appealing.
they are rejecting those
Don’t worry, Amazon will not deactivate your account over accessing your account while connecting to the same internet connection as being used by a suspended seller.
There would have to be a much stronger link than just internet connection, such as charge method or deposit method.
Otherwise, anyone using public wi-fi would get suspended.
ok
my charge method is my own and so is my deposit method, what other links can there be
tyvm
It could be anything - e-mail address, phone number, bank account, credit card, inventory, SKU patterns, IP address usage patterns…
The link could have been created without your knowledge - maybe an employee logged into your account using his own computer or device, which was also used to access another account. Or someone else’s credit card was entered only to pay for an order in the buyer side of your account.
def not Email, phone, bank account, CC
maybe the others
ok maybe that happened do you have an appeal for thanks
thanks, saw this, problem this talks about a partnership and I was employee and apparently there was information inaveditly linked. I guess I can re write it, would you be able to review?
THANKS FOR EVERYTHING