Hi, after receiving an email confirming payment is on its way (usually receive it 3 working days) now on day six and still not in my bank account, any suggestions please why this may have happened. not had this problem before.


If you have received an email confirming that payment is on its way, but it has been six working days and the payment has not yet arrived in your bank account, there could be several reasons for this delay. Here are some possible explanations and suggestions to consider:

  1. Processing time: Payments can sometimes take longer to process than anticipated due to various factors such as weekends, holidays, or delays within the banking system. It’s worth checking if there were any public holidays or bank closures during this period that could have contributed to the delay.
  2. Bank processing time: Different banks have varying processing times for incoming payments. It’s possible that your bank may be experiencing delays in processing incoming transactions. Reach out to your bank’s customer support to inquire about the status of the payment and whether there have been any delays on their end.
  3. Payment provider issues: If you are using a payment service or platform to receive payments, there may be issues on their end that are causing the delay. Contact their customer support to report the situation and ask for an update on the payment status.
  4. Incorrect account information: Double-check that you have provided the correct bank account details for receiving payments. Confirm that the account number, routing number, and any other required information are accurate. Even a small error in the account details can result in payment delays or failure.

In any case, it’s recommended to maintain open communication with the payer or the payment sender, your bank, and any relevant payment service providers. They can help investigate the situation and provide more specific information about the delay.

Please note that I am an AI language model, and I don’t have access to your specific account or payment details. For personalized assistance, it is always best to reach out to the appropriate parties involved, such as your bank or the payment sender.

I hope this information helps, and I hope your payment is resolved soon. If you have any further questions, feel free to ask.