Hello @MRN_Retail
There is no number to call. All support is from Seller Support. When you open a case you can request a callback. Personally, I do everything in writing.
It is possible that your inventory is in Reserved status. There are three reasons your inventory could be in reserved status.
- Customer orders: These units are used to fulfill customer orders.
- FC transfer: These units are being transferred from one fulfillment center to another.
- FC processing: These units have been sidelined at the fulfillment center for additional processing,
The Reserved Inventory report report explains all these in detail. Plus, you can look up the status by ASIN or FNSKU.