They’ve rejected my distributor invoice, retail receipt, and now the 50 units from Amazon.
I’m at a complete loss, as I’ve never experienced issues like this before.
What issues are you facing? I’m curious about the reason they rejected the 50 units from Amazon. Do you mind sharing their response?
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“We evaluated the information you provided, but it did not pass our review.
We took this action to ensure the mutual success of our sellers and buyers on our site.”
I’m like it’s your own invoice. Seller support zero help.
Amazon plays too many games and just makes stuff up as they go. 3rd party sellers just have to bend over and take it with a smile on our face.
It sounds like one of those brands that Amazon does not want you to sell, and I believe that is the reason it was not accepted.
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When I ask what they don’t like about their own invoice, they just keep sending me the same canned response.
No.
It can happen sometimes even if you followed the usual steps, because Amazon is very strict about verifying suppliers for certain categories. When they reject invoices or receipts, it usually means they want a proper wholesale distributor invoice that clearly shows your name, address, quantities, and the supplier details. Retail receipts and Amazon orders often do not work anymore for ungating. Your best option is to contact a known wholesale supplier for that brand or category, get a clean invoice with full info, and open a case with Seller Support explaining that you are submitting a compliant wholesale invoice. It can take a few tries, but once the invoice meets their exact format, they normally approve it.