Integration with own seller system and amazon payments isn’t working

Amazon Pay Managing Your Amazon Pay Account
1

Hello,

i have a problem with the integration of my own seller system and the amazon payments. It always says that the URL of my seller system isn’t correct and I can’t connect to the amazon payments, therefor I can’t integrate my products with amazon seller central.
Has anyone the same problem and a solution?
Thanks in advanced

2

Hello,

I’m sorry to hear that you’re experiencing difficulties with integrating your own seller system with Amazon Payments. When encountering an issue where the URL of your seller system is being flagged as incorrect, there are a few potential solutions you can try:

  1. Verify the URL format: Ensure that the URL you are providing for your seller system is in the correct format and includes the necessary protocols (e.g., “http://” or “https://”). Double-check for any typos or missing characters in the URL.
  2. Whitelist your URL: Make sure that your seller system’s URL is whitelisted or added to the list of trusted URLs within your Amazon seller account settings. This will allow Amazon Payments to connect to your seller system without any issues.
  3. Check for SSL/TLS compatibility: If your seller system’s URL is using HTTPS (secure connection), ensure that it has a valid SSL/TLS certificate. Amazon Payments may require a secure connection for integration, and an expired or invalid certificate can cause connectivity issues.
  4. Contact Amazon support: If the problem persists after checking the above steps, it’s advisable to contact Amazon seller support directly. They have specialized teams that can assist you with technical integration issues and provide specific guidance based on your situation.

When reaching out to Amazon support, be prepared to provide detailed information about the error message you’re receiving, any error codes, and the specific steps you’ve taken so far. This will help the support team understand your situation better and provide targeted assistance.

Remember that resolving integration issues may require collaboration between your technical team and Amazon support. They can help identify any potential configuration or compatibility issues and guide you through the integration process.

I hope these suggestions help you find a solution to your integration problem. Good luck, and I hope you can successfully integrate your products with Amazon Seller Central!