[Important notice] Return window extension for FBA and Amazon retail items purchased in November and December, 2023

Announcement reposted from Amazon:

Amazon Japan plans to extend the return window during the year-end period of 2023, as we did in 2022. The standard return period is usually within 30 days of product delivery, but it will be extended to January 31, 2024, for Amazon retail items and Fulfillment By Amazon items purchased between November 1 and December 31, 2023. The purpose of this program is to help your medium-to long-term business growth by providing a better shopping experience to customers and attracting more customers to Amazon during the holiday season.

Amazon Japan will make required adjustments, so you don’t have to do anything on your side. Thank you for your understanding and cooperation.

In addition, we extended the return period during the holiday season last year, but we did not see sign of increase in item returns compared to the previous year.

For seller-fulfilled items, you can extend the return period at your discretion.

Items eligible for extended return period:

Amazon Retail or Fulfillment By Amazon items that are returnable during the standard 30-day return window as per About Our Returns Policies.

Extended return period includes:

Eligible items purchased between November 1 and December 31, 2023, can be returned until January 31, 2024. Except for the return period, there are no changes in other return policies such as refund amount as per opened or used status. For items purchased on or after January 1, 2024, the return window will be reverted back to 30 days.

For more information, go to FBA customer returns policy.