How to close shipment

Hi Guys,

How can I close a shipment or let amazon know that the shipment isnt coming. I send products to Amazon and after some time I realized that they haven’t been received. I contacted parcelforce who has informed me that the parcels have “likely” been lost & have refunded me the value through the Insurance.

How can I close this shipment case on Amazon?

Many Thanks

1 Like

Hi @RuthDade,

You can cancel your Send to Amazon shipment by clicking Cancel shipment at the bottom of the workflow page.

Cancel Shipment


It worked, thank you!

You’re welcome. :O)

1 Like