Error: Failure while merging files for activityId=“2” of activityType={Name: MergeFilesToPdfSwfActivity.startSwfActivity,Version: 0.1} come up

Amazon Pay Managing Your Amazon Pay Account
1

trying to upload my driving licence proof (from & back) but this error keeps coming up
any ideas?

2

Hello,
The error message you received, “Failure while merging files for activityId=‘2’ of activityType={Name: MergeFilesToPdfSwfActivity.startSwfActivity, Version: 0.1},” indicates that there was an issue with merging the files of your driving license proof during the upload process. This error typically occurs when there is a technical problem or an issue with the file format or size.

Here are a few suggestions to troubleshoot the problem:

  1. File Format: Ensure that your driving license proof files are in a supported file format, such as JPEG, PNG, or PDF. If the files are in a different format, convert them to one of the supported formats and try uploading again.
  2. File Size: Check the file size of your driving license proof. There may be a file size limit imposed by the system. If the file size is too large, try compressing or reducing the file size before uploading.
  3. Internet Connection: Sometimes, unstable or slow internet connections can lead to errors during file uploads. Make sure you have a stable internet connection and try uploading the files again.
  4. Clear Cache and Cookies: Clear your browser’s cache and cookies, then attempt the upload again. Accumulated cache and cookies can sometimes interfere with the uploading process.

If the issue persists despite trying these steps, it’s recommended to reach out to the support team or customer service of the platform or website where you are attempting to upload your driving license proof. They will be able to provide specific guidance and assistance based on their system and requirements.