Contacting Amazon

Hey folks,

is there an email address at all to get in touch with Amazon seller central, the service I have received from them has just been awful.

I need to do further account verification, but the links they have sent me don’t work. I can’t contact them at all, when I click the call me now button it says internal error.

I’m being charged £30 a month for nothing. The service has been beyond awful.

If anyone has any ideas on what to do I’d really appreciate it

Hi @Lutz,

thank you for posting into our forum. The monthly subscription fee is part of the standard Amazon Services Europe Business Solutions Agreement to which you agreed when you created your Professional Selling Plan account.

Your payment method on file will keep getting charged unless you downgrade your Seller Account into Individual, regardless of it’s status or whether you are actively selling.

Here you can downgrade the account to prevent it from being charged again:

and then, as long as you haven’t sold anything and your account is in a good standing, open a case with the Seller Support, requesting to have any prior subscription fees refunded, using this link:

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