Hello. Can someone please help me out?
So I consistently have been selling an item 1 pack item for months. I sent a replenish recently I noticed that the listing had changed and now that sku is and 8 count of the same item. They all sold but I’m getting negative reviews since i didn’t send it as an 8 count
I’m so confused does this happen regularly?
And I can’t even find a sku for a 1 pack of that item anymore
Any advice is appreciated as I’m still really new to this! Thank you!!
May be brand have changed their listing from pack of 1 to pack of 8 to remove unnecessary or extra sellers from their listing.
Better to remove your stock for this listing immediately and ship again as pack of 8 after doing re-packaging.
Create new detail pages for new products or versions.
You must not use an existing listing for a new version of a product. This includes changes in color, size, material, features, and product name. Instead, create a new product detail page for each new version.
You want to open a case with Seller Support to have the listing changed back, and have any customer complaints removed from your record.
While you are at it, request a complaint be filed against the seller who made this unauthorized change to the Catalog page.
You are welcome, and thank you for keeping us posted.