Amazon Payment Account Verification

Account Health
1

Hi Sellers!
I need help with my funds.
My Amazon.co.uk account has been suspended because I was unable to verify my Amazon payment account.
First, all the things are good but when I changed my residential address, amazon again asked for verification.
I have submitted the bank statement and utility bill but Amazon is unable to verify and my Europe marketplace has been suspended.
Now, I am selling in US but the problem is with my funds.
I requested for funds disbursement when my UK account was suspended due to verification. Amazon said to wait for 90 days.
After 90 days, I was submitted appeal and got a response. This time they asked for video call verification.
I have completed my call verification but received a response that they will not release my funds.
The question is why my account was suspended. There is no any policy violation or any other thing.
But they are holding my money.
I need your guidance
Thanks

1 Like
2

Hello @zyan786,

thank you for posting into our forum. It sounds like there was something seriously wrong with the information you provided or the documents which you submitted.

When you opened your Amazon Seller account, which data have you provided? Specifically, could you clarify your status:

  • Where are you located
  • What business entity you used to open the account
  • What is your country of citizenship
  • What country address was provided during account registration
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3
  • Where are you located
    Pakistan
  • What business entity you used to open the account
    LLC
  • What is your country of citizenship
    Pakistan
  • What country address was provided during account registration
    Pakistan
    Now, Amazon put my 8k$ in expenses after 1 year
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4

So, did you register using a local Pakistani company or was this a LLC setup in the United States for the purposes of opening an Amazon Seller Account?

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