Amazon will soon activate their Polish marketplace and you should prepare your Seller Account for the launch. If you were automatically enrolled into the platform, you need to review your Shipping Settings, because the default option is “Free shipping” with a 2-3 working days Delivery Estimate.
While many sellers anticipate the new business opportunity, others risk waking up to discover unwanted orders which need to be shipped abroad, with an insufficient Estimated Delivery range and no shipping cost paid.
And it looks like Amazon was already overwhelmed with complaints regarding this previously happening on the Netherlands and Sweden marketplaces, because they e-mailed sellers to warn them not to forget setting their shipping costs on the Amazon.PL marketplace:
Here is the full text of the notice in English:
|Please review your prices and shipping fees on Amazon.pl|
Dear Selling Partner,
We have started the work to launch Amazon.pl and thank you for preparing your business for the Polish Amazon Store.
We have identified a significant difference between your product prices and shipping fees for Amazon.pl compared to other European Amazon Stores. This suspected pricing error remains in your Amazon Poland seller account.
Customers love low prices and free shipping, so this might be intentional. However, to ensure a positive selling experience for you on Amazon.pl, we ask you to please review your prices here and your shipping fees here immediately and make adjustments where you see fit.
As a reference, you can find the currency exchange rate from Euro to Polish Złoty (PLN) here.
Amazon Services Europe
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What is Customer Service by Amazon (“CSBA”)?
Recently, Amazon launched a new service for their third party sellers called Customer Service by Amazon (“CSBA”). Is is basically an option for FBM (Fulfilled by Merchant” sellers to have Amazon manage all of their customer service.
It is a paid service, which is currently only offered on selected Amazon marketplaces. To be able to enroll, you need to have a Professional Selling Account in a good standing.
Here are the full CSBA Program Requirements:
- Enrollment: To enroll in CSBA, your account must be created on Amazon.com and be a professional selling account in good standing. We will notify you when your enrollment in CSBA is complete and will begin to provide customer services on your behalf after your enrollment is completed.
- CSBA Units: CSBA will provide customer service for units that you fulfilled yourself (“CSBA Units”). CSBA will not provide customer service for any non-CSBA Units, including those fulfilled by Fulfillment by Amazon (FBA) or Seller-Fulfilled Prime. We will provide customer services for CSBA Units in orders placed while you are enrolled in CSBA. If an order contains both CSBA Units and non-CSBA Units, CSBA will provide customer service only for CSBA Units.
- Amazon-Provided Customer Service: We will be responsible for all customer service issues relating to shipment and customer returns, refunds, and adjustments related to CSBA Units. We will determine whether a customer will receive a refund, adjustment, or replacement for any CSBA Unit, and you agree to be bound by our decisions. You also consent to deductions against your seller accounts for our decisions to allow returns or refunds.
- No Interference with Amazon Customer Service: You may not interfere with any communication between customers and us and you may not instruct us on how to specifically address a customer’s issues. Communications between us and customers for customer service are not recorded in Seller Central and cannot be viewed by you.
- Information from You: We will need information from you relating to CSBA Units to provide customer service, including information required in subsections (6)-(9). If you fail to provide information or provide wrong or incomplete information for them, we may take any measures to respond to the customer, determined by us in our discretion to best serve the customer, including cancelling or refunding the order.
- Valid Contact Information: We may contact you for information to respond to customer questions by email, telephone, or other means as needed. You must provide valid and current contact information to us and update it immediately in case of change.
- 24-Hour Response Time: When we contact you for CSBA inquiries, you must respond with complete and accurate information within 24 hours (including weekends and holidays).
- Tracking Numbers for Orders: You must enter a traceable order tracking number provided by the shipping carrier at the time you confirm the order shipment.
- Valid Return Address: You must provide a valid return address and ensure this return address is capable of accepting customer returns.
The CSBA fee is around $0.10 per customer message. Here you can review the full CSBA fee schedule: https://sellercentral.amazon.com/help/hub/reference/G92LV47D9LP2MXEF
Watch out! Amazon will be auto-destroying aged FBA inventory!
Recently, Amazon introduced a new measure aimed to reduce the amount of slow-selling FBA Inventory belonging to third party sellers, which are stored in their warehouses.
Any units of inventory, which Amazon considers to be aged will be automatically destroyed at the seller’s expense!
The following inventory is subject to automated removal:
- Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
- Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days
Since Amazon requires a local return address for FBA Inventory removals, if you are based outside of the marketplaces, where your stock is stored, you risk having it automatically destroyed, unless you have a local return address on file for such removals.
Amazon’s default Automated Aged Inventory Removal setting is disposal, so you should immediately go and check your settings.
Here is a screenshot of Amazon’s e-mail announcement regarding the matter:
Here is a copy of the full wording in English:
|Your aging inventory is at risk of disposal|
You currently have units of aging inventory that are at risk of immediate automated removal and disposal.
For the past several months, we’ve been reaching out to inform you that the following inventory will be automatically disposed:
Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days
Go to Manage Inventory Health to see the units that will be subject to immediate or upcoming automated disposal.
If you don’t update your settings to manage your aging inventory, Amazon may dispose of these units in the manner we deem appropriate. We may also retain any proceeds from the disposal.
Go to Automated fulfillable inventory settings to choose how to manage aging inventory:
Select Return and enter a valid return address to have your inventory returned to you. Due to the high volume of requests during this period, it may take up to 90 days to process the return of your inventory. To avoid further delays, make sure that returns are accepted when delivered to your address.
Select Liquidation to recover value from your eligible products.
Select Disable to opt out of automated removals at any time.
The Fulfillment by Amazon team
Amazon launches Small Business badges available to Handmade Sellers
Recently, Amazon started displaying ”Small Business” badges and supplementary wording next to offers from storefronts belonging to Amazon Handmade merchants:
”Shop products from small business brands sold in Amazon’s store. Discover more about the small businesses partnering with Amazon and Amazon’s commitment to empowering them.”
Currently, there is no option for sellers to opt in and only selected accounts are eligible for this badge. A page with more information can be found here: https://www.amazon.com/b?node=18018208011&ref=sbp_dpb_01B
Here you can view a screenshot of the badge being displayed:
Here is a screenshot of the page with information:
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