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Is this the end of selling collectibles and brand collaboration items on Amazon?

Kika Angelic

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As everyone in the Amazon Seller Community knows, the company’s listing catalogue is constantly being scanned by automated bots whose job is to detect non-compliant listings and pro-actively block them.

Unfortunately, due to these efforts, millions of legitimate listings are removed from the platform every day, without any path to have them restored.

Every Product Detail Page (ASIN) on Amazon contains a single ”Brand” field, which can be only filled with one answer. However, there are products – including collaborations, limited editions and collectibles, which contain numerous different brand names and trademarked terms grouped together.

This includes, by the way of example: Barbie x Sinsay, Adidas x Star Wars, H&M x Harry Potter, NECA x Hunger Games, Kinder x FunkoPop, Disney x Sanrio and thousands of similar official collaborations.

Since only a single ”Brand name” can be inserted into the relevant field, any other trademarked terms are triggering Suspected Intellectual Property Rights Infringement Complaints. These are impossible to get removed, appealed or lifted, since Amazon expects any third party trademarked terms to get removed from such listings.

My advice for any sellers of collaborations and multi-brand items is to sell them elsewhere, including eBay, Bonanza, Ecrater, Shopify or on your own website.

Here is a screenshot containing examples of several such erroneously removed ASINs of official licensed collaboration merchandise:

Here is a copy of the wording on an e-mail notification send to third party Amazon Sellers regarding the matter:

Action required: Your Amazon seller listings have been deactivated

 

Dear seller, 

We have deactivated the listings shown at the bottom of this email. 

Why is this happening?

Adhering to Amazon’s policies is important because it reflects the quality of the Amazon customer experience that you create when selling in our store. We have found that one or more of your listings have violated Amazon policies. We have included details of the specific policy violations related to each removed listing at the bottom of this email. Please ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies listed in this email.

We are here to help.

If you have questions about this policy or your account, contact us at https://sellercentral-europe.amazon.com/cu/contact-us

How do I reinstate my listing?

Refer to the “How do I reinstate my listings?” section below for specific details on how to reinstate the removed listings. 

Have your listings been removed in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information: 
–Evidence or documentation showing that each removed listing complies with the relevant Amazon policy shown below. 

How do I send the required information?

Submit this information at https://sellercentral.amazon.se/performance/dashboard

What happens if I do not send the requested information?

If you do not take steps to address the policy violations and incur additional violations, your Amazon selling account may be deactivated. 

You can view your account performance at

https://sellercentral.amazon.se/performance/dashboard or by selecting Account health on the home page of the Amazon Seller app on your iOS or Android device. The Account health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon. 

Thank you.
-Amazon Services

ASIN(s): xxxxx

Why is this happening?

We have taken this measure because we suspect your listings may infringe on the intellectual property of others. The listings are using a trademarked term on their detail pages, but their brand names do not match the rights owner of the trademarked term. This is likely to cause confusion as to the source, endorsement, or affiliation of the goods, and is a violation of the Amazon Intellectual Property Policy for Sellers, which can be reviewed at:
https://sellercentral.amazon.se/gp/help/G201361070

How do I reinstate my listing?

The ASINs will be reactivated automatically if their detail pages are edited in one of the following ways:
– Changing the brand name to match the rights owner of the trademarked term.
– Removing the trademarked term from the detail page entirely.
– Updating the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product (e.g. “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, “charger made for Kindle E-Reader”, etc.). Note that there are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property Policy for Sellers. If you are authorized by the rights owner to create and list products using their trademarked term with your own brand name, or if you believe the ASINs are not infringing on any intellectual property, you can appeal to Selling Partner Support to have the ASINs reactivated without any editing. You can create a contact with Selling Partner Support through the Help link next to your Settings.

If you are appealing on the basis that you have authorization from the trademark owner, you will need to provide a letter of authorization or a licensing agreement that meets the following criteria:

– Includes name and address of rights owner.
– Letter explicitly authorizes you to list the rights owner’s product under your own brand name.

Here you can watch my YouTube video explaining the matter and discussing Suspected Intellectual Property Rights Infringement Complaints (which starts as a Christmas-themed video):

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment! Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome. If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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What is Customer Service by Amazon (“CSBA”)? 

Kika Angelic

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Recently, Amazon launched a new service for their third party sellers called Customer Service by Amazon (“CSBA”). Is is basically an option for FBM (Fulfilled by Merchant” sellers to have Amazon manage all of their customer service.

It is a paid service, which is currently only offered on selected Amazon marketplaces. To be able to enroll, you need to have a Professional Selling Account in a good standing.

Here are the full CSBA Program Requirements:

  1. Enrollment: To enroll in CSBA, your account must be created on Amazon.com and be a professional selling account in good standing. We will notify you when your enrollment in CSBA is complete and will begin to provide customer services on your behalf after your enrollment is completed.
  2. CSBA Units: CSBA will provide customer service for units that you fulfilled yourself (“CSBA Units”). CSBA will not provide customer service for any non-CSBA Units, including those fulfilled by Fulfillment by Amazon (FBA) or Seller-Fulfilled Prime. We will provide customer services for CSBA Units in orders placed while you are enrolled in CSBA. If an order contains both CSBA Units and non-CSBA Units, CSBA will provide customer service only for CSBA Units.
  3. Amazon-Provided Customer Service: We will be responsible for all customer service issues relating to shipment and customer returns, refunds, and adjustments related to CSBA Units. We will determine whether a customer will receive a refund, adjustment, or replacement for any CSBA Unit, and you agree to be bound by our decisions. You also consent to deductions against your seller accounts for our decisions to allow returns or refunds.
  4. No Interference with Amazon Customer Service: You may not interfere with any communication between customers and us and you may not instruct us on how to specifically address a customer’s issues. Communications between us and customers for customer service are not recorded in Seller Central and cannot be viewed by you.
  5. Information from You: We will need information from you relating to CSBA Units to provide customer service, including information required in subsections (6)-(9). If you fail to provide information or provide wrong or incomplete information for them, we may take any measures to respond to the customer, determined by us in our discretion to best serve the customer, including cancelling or refunding the order.
  6. Valid Contact Information: We may contact you for information to respond to customer questions by email, telephone, or other means as needed. You must provide valid and current contact information to us and update it immediately in case of change.
  7. 24-Hour Response Time: When we contact you for CSBA inquiries, you must respond with complete and accurate information within 24 hours (including weekends and holidays).
  8. Tracking Numbers for Orders: You must enter a traceable order tracking number provided by the shipping carrier at the time you confirm the order shipment.
  9. Valid Return Address: You must provide a valid return address and ensure this return address is capable of accepting customer returns.

The CSBA fee is around $0.10 per customer message. Here you can review the full CSBA fee schedule: https://sellercentral.amazon.com/help/hub/reference/G92LV47D9LP2MXEF

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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Watch out! Amazon will be auto-destroying aged FBA inventory! 

Kika Angelic

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Recently, Amazon introduced a new measure aimed to reduce the amount of slow-selling FBA Inventory belonging to third party sellers, which are stored in their warehouses.

Any units of inventory, which Amazon considers to be aged will be automatically destroyed at the seller’s expense!

The following inventory is subject to automated removal:

  • Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
  • Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days

Since Amazon requires a local return address for FBA Inventory removals, if you are based outside of the marketplaces, where your stock is stored, you risk having it automatically destroyed, unless you have a local return address on file for such removals.

Amazon’s default Automated Aged Inventory Removal setting is disposal, so you should immediately go and check your settings.

Here is a screenshot of Amazon’s e-mail announcement regarding the matter:

Here is a copy of the full wording in English:

Your aging inventory is at risk of disposal

Hello,

You currently have units of aging inventory that are at risk of immediate automated removal and disposal.

For the past several months, we’ve been reaching out to inform you that the following inventory will be automatically disposed:

Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days
Go to Manage Inventory Health to see the units that will be subject to immediate or upcoming automated disposal.

If you don’t update your settings to manage your aging inventory, Amazon may dispose of these units in the manner we deem appropriate. We may also retain any proceeds from the disposal. 

Go to Automated fulfillable inventory settings to choose how to manage aging inventory: 
Select Return and enter a valid return address to have your inventory returned to you. Due to the high volume of requests during this period, it may take up to 90 days to process the return of your inventory. To avoid further delays, make sure that returns are accepted when delivered to your address.
Select Liquidation to recover value from your eligible products.
Select Disable to opt out of automated removals at any time.

The Fulfillment by Amazon team

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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Amazon launches Small Business badges available to Handmade Sellers

Kika Angelic

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Recently, Amazon started displaying ”Small Business” badges and supplementary wording next to offers from storefronts belonging to Amazon Handmade merchants:

”Shop products from small business brands sold in Amazon’s store. Discover more about the small businesses partnering with Amazon and Amazon’s commitment to empowering them.”

Currently, there is no option for sellers to opt in and only selected accounts are eligible for this badge. A page with more information can be found here: https://www.amazon.com/b?node=18018208011&ref=sbp_dpb_01B

Here you can view a screenshot of the badge being displayed:

Here is a screenshot of the page with information:

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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