Connect with us
ad

Account deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement

Kika Angelic

Published

on

Since the term “Account deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement“ is the most searched phrase on our entire Seller Union website, I decided to make an article clarifying this major misconception of many Amazon sellers.

ALL Seller Account deactivations are in accordance with section 3 of Amazon’s Business Solutions Agreement. In other words – every single Amazon Seller Account suspension is made in accordance with that section of the user agreement.

The wording is NOT the suspension reason itself, as many less experienced sellers incorrectly believe.

Section 3 of the Business Solutions Agreement is referring to a small paragraph addressing Amazon’s right to terminate service anytime at the company’s discretion, giving the user a prior notice and option to appeal.

Unlike many sellers wrongly assume, having the wording in your deactivation notice doesn’t make your suspension in any way special.

Read the entire notification to understand the actual cause of the suspension and ignore the generic opening legal phrase.

If you need help with your Seller Account suspension, feel free to reach out by subscribing to my professional OnlyFans page at www.onlyfans.com/kikaangelic, where I will assist you for just $24.99.

Here is an example screenshot of a deactivation notice, with the generic wording included in the beginning of the text and the actual suspension reason circled in red for your information:

I spent a significant amount of time preparing a detailed professional video, where I am presenting you many tips how to appeal Amazon Seller Account suspensions.

Here you can watch my YouTube video, where I am also explaining what does the Section 3 of Business Solutions Agreement mean (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):

➡️ If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment! Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome. If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Continue Reading
13 Comments

13 Comments

  1. Jay Patel

    March 2, 2021 at 12:39 am

    Hi kika
    Hope you are well I’m thinking if joining your group. As I saw your posts found them very insightful and helpful. I’m a new Amazon seller been trading as MFM, my account has been deactivated. They asked receipts for 3 of my products I think My response was not great as after 5th time no response. Be greatful for your advice kind regards Jay

  2. Tommy

    March 9, 2021 at 11:58 am

    What’s up, I read your new stuff like every week. Your writing style is witty, keep doing
    what you’re doing!

  3. HAMZA

    May 15, 2021 at 7:45 am

    This is what i received by amazon after appeal now 90days are past and i send many email’s to them but no reply kindly help.
    Dear GOODLUCKFURNITUREFACTORYLLC,
    Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled.
    Why is this happening?
    We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. Please review Amazon’s policy regarding Account Health (https://sellercentral.amazon.ae/gp/help/G200205250) and the Seller Code of Conduct (https://sellercentral.amazon.ae/gp/help/G1801).
    Has your account been deactivated in error?
    If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
    — Evidence or examples that demonstrate that your account complies with our Amazon Seller Code of Conduct and Monitor Your Account health policies.
    — Evidence or examples that demonstrate your orders have been shipped and delivered.
    How do I send the required information? Submit this information to [email protected].
    After 90 days following this notification, you may separately request a funds disbursement by contacting [email protected]. We will conduct a separate investigation to evaluate your account and if we confirm fraudulent activity or find that you have engaged in deceptive or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
    Thank you,
    Amazon.ae

  4. Babar

    June 24, 2021 at 10:29 am

    How can i activate the account as they deactivate according section 3

  5. Aamir Khan

    September 26, 2021 at 12:26 am

    Hi I have been suspended from amazon Spain for section 3 and all my EU accounts are blocked I can’t log in.

  6. Eugenio

    October 18, 2021 at 4:44 pm

    Thanks for a marvelous posting! I truly enjoyed reading it, you’re a great author.I will
    always bookmark your blog and definitely will come back down the road.
    I want to encourage you to definitely continue your great job, have a nice
    afternoon!

  7. Rick

    October 18, 2021 at 8:37 pm

    Heya! I realize this is somewhat off-topic but I
    had to ask. Does running a well-established
    website like yours require a lot of work? I’m brand new to writing
    a blog however I do write in my journal daily.
    I’d like to start a blog so I can easily share my personal experience and feelings online.
    Please let me know if you have any suggestions or tips for new
    aspiring blog owners. Thankyou!

  8. Danielle

    October 20, 2021 at 11:47 pm

    Does your blog have a contact page? I’m having trouble locating it but, I’d like to
    send you an email. I’ve got some ideas for your blog you might be interested in hearing.
    Either way, great website and I look forward to seeing it develop over time.

  9. Rozella

    October 21, 2021 at 1:00 am

    Hello there! I know this is kind of off topic but I was wondering which blog platform are you using for this website?
    I’m getting tired of WordPress because I’ve had issues with
    hackers and I’m looking at alternatives for
    another platform. I would be great if you could point me in the
    direction of a good platform.

  10. Pingback: Watch out! Amazon now allows you to appeal a suspension without a Plan of Action if you do this! – Seller Union

You must be logged in to post a comment Login

Leave a Comment

What is Customer Service by Amazon (“CSBA”)? 

Kika Angelic

Published

on

Recently, Amazon launched a new service for their third party sellers called Customer Service by Amazon (“CSBA”). Is is basically an option for FBM (Fulfilled by Merchant” sellers to have Amazon manage all of their customer service.

It is a paid service, which is currently only offered on selected Amazon marketplaces. To be able to enroll, you need to have a Professional Selling Account in a good standing.

Here are the full CSBA Program Requirements:

  1. Enrollment: To enroll in CSBA, your account must be created on Amazon.com and be a professional selling account in good standing. We will notify you when your enrollment in CSBA is complete and will begin to provide customer services on your behalf after your enrollment is completed.
  2. CSBA Units: CSBA will provide customer service for units that you fulfilled yourself (“CSBA Units”). CSBA will not provide customer service for any non-CSBA Units, including those fulfilled by Fulfillment by Amazon (FBA) or Seller-Fulfilled Prime. We will provide customer services for CSBA Units in orders placed while you are enrolled in CSBA. If an order contains both CSBA Units and non-CSBA Units, CSBA will provide customer service only for CSBA Units.
  3. Amazon-Provided Customer Service: We will be responsible for all customer service issues relating to shipment and customer returns, refunds, and adjustments related to CSBA Units. We will determine whether a customer will receive a refund, adjustment, or replacement for any CSBA Unit, and you agree to be bound by our decisions. You also consent to deductions against your seller accounts for our decisions to allow returns or refunds.
  4. No Interference with Amazon Customer Service: You may not interfere with any communication between customers and us and you may not instruct us on how to specifically address a customer’s issues. Communications between us and customers for customer service are not recorded in Seller Central and cannot be viewed by you.
  5. Information from You: We will need information from you relating to CSBA Units to provide customer service, including information required in subsections (6)-(9). If you fail to provide information or provide wrong or incomplete information for them, we may take any measures to respond to the customer, determined by us in our discretion to best serve the customer, including cancelling or refunding the order.
  6. Valid Contact Information: We may contact you for information to respond to customer questions by email, telephone, or other means as needed. You must provide valid and current contact information to us and update it immediately in case of change.
  7. 24-Hour Response Time: When we contact you for CSBA inquiries, you must respond with complete and accurate information within 24 hours (including weekends and holidays).
  8. Tracking Numbers for Orders: You must enter a traceable order tracking number provided by the shipping carrier at the time you confirm the order shipment.
  9. Valid Return Address: You must provide a valid return address and ensure this return address is capable of accepting customer returns.

The CSBA fee is around $0.10 per customer message. Here you can review the full CSBA fee schedule: https://sellercentral.amazon.com/help/hub/reference/G92LV47D9LP2MXEF

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Continue Reading

Watch out! Amazon will be auto-destroying aged FBA inventory! 

Kika Angelic

Published

on

Recently, Amazon introduced a new measure aimed to reduce the amount of slow-selling FBA Inventory belonging to third party sellers, which are stored in their warehouses.

Any units of inventory, which Amazon considers to be aged will be automatically destroyed at the seller’s expense!

The following inventory is subject to automated removal:

  • Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
  • Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days

Since Amazon requires a local return address for FBA Inventory removals, if you are based outside of the marketplaces, where your stock is stored, you risk having it automatically destroyed, unless you have a local return address on file for such removals.

Amazon’s default Automated Aged Inventory Removal setting is disposal, so you should immediately go and check your settings.

Here is a screenshot of Amazon’s e-mail announcement regarding the matter:

Here is a copy of the full wording in English:

Your aging inventory is at risk of disposal

Hello,

You currently have units of aging inventory that are at risk of immediate automated removal and disposal.

For the past several months, we’ve been reaching out to inform you that the following inventory will be automatically disposed:

Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days
Go to Manage Inventory Health to see the units that will be subject to immediate or upcoming automated disposal.

If you don’t update your settings to manage your aging inventory, Amazon may dispose of these units in the manner we deem appropriate. We may also retain any proceeds from the disposal. 

Go to Automated fulfillable inventory settings to choose how to manage aging inventory: 
Select Return and enter a valid return address to have your inventory returned to you. Due to the high volume of requests during this period, it may take up to 90 days to process the return of your inventory. To avoid further delays, make sure that returns are accepted when delivered to your address.
Select Liquidation to recover value from your eligible products.
Select Disable to opt out of automated removals at any time.

The Fulfillment by Amazon team

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Continue Reading

Amazon launches Small Business badges available to Handmade Sellers

Kika Angelic

Published

on

Recently, Amazon started displaying ”Small Business” badges and supplementary wording next to offers from storefronts belonging to Amazon Handmade merchants:

”Shop products from small business brands sold in Amazon’s store. Discover more about the small businesses partnering with Amazon and Amazon’s commitment to empowering them.”

Currently, there is no option for sellers to opt in and only selected accounts are eligible for this badge. A page with more information can be found here: https://www.amazon.com/b?node=18018208011&ref=sbp_dpb_01B

Here you can view a screenshot of the badge being displayed:

Here is a screenshot of the page with information:

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Continue Reading
Advertisement

Trending